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Casino Rex - takes more money than im betting

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Rex Review.

Player's Complaint

Hello,

I was playing on Casino Rex and was playing different Slots and different Providers. I was betting 1€ per spin most of the time. When i did way over 1000 spins i realzied every time i Bet 1€ 1,05€ gets taken away from my Balance. So during all the spins i did i lost money every spin i did.

Read the casino review

3 Responses

User icon
thepogg
September 30, 2021

Hi mhrenner - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What evidence can you provide to demonstrate this claim?

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi mhrenner,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 16, 2021

Hi mhrenner,

If we haven't heard from you by Friday the 29th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mhrenner consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 27, 2021

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