Casino Riva - non-payment

Ruling

Resolved - The player failed to respond to several requests to provide us with the relevant information to pursue their complaint and as such it seems likely that the issue resolved itself without our intervention.

Read our Riva Casino Review.

Player's Complaint

Hello, I'd like to bring to your attention my non payment issue from Casino Riva. Having signing up to the casino on the 9th May and being very lucky, I managed to win a substantial amount. I withdrew the money after complying with their T+C's and withdrew and got a reply via email saying they had received the request and it will be processed in 48hours.

After numerous attempts to contact them via email and phone nothing had been paid. They contacted me on May 28th via email ( After I chased them ) saying it will be processed soon and they need the necessary I.D and proof of address. ( I did ask them if they needed this when I withdrew but they only requested it weeks later).

They have now accepted all the documents and my file is "complete" but are waiting for the withdrawal to be validated???? So 48 hours is not their withdrawal time? In fact its now a month and still no payment? ...

Hope you have more luck getting a response than me , any help would be much appreciated.

[EDIT] ( Riva user [EDIT] )

Read the casino review

5 Responses

ThePOGG

June 11, 2014

Hi LIAMCULLEN1 - welcome to ThePOGG.com.

I'll contact Casino Riva and see what I can find out.

Thanks,

ThePOGG

LIAMCULLEN1

June 14, 2014

Hi thanks for contacting the casino...I got a reply from them saying the money would be paid within 24 hours max...it has been over 24 hours now and no payment.

ThePOGG

June 14, 2014

Hi LIAMCULLEN1,

I have had a response from Riva casino late on yesterday. My intention is to pursue it further on Monday. Please keep me updated regarding the payment status and I'll act accordingly.

Thanks,

ThePOGG

ThePOGG

June 20, 2014

Hi LIAMCULLEN1,

Have you received your payment?

Thanks,

ThePOGG

ThePOGG

June 25, 2014

Hi LIAMCULLEN1,

Given that I haven't heard back from you, if I don't have conformation by Friday the 27th of June I'll assume you've received your funds from Riva casino and close this complaint.

Thanks,

ThePOGG