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Casino Riva - not paid for 6 months

Ruling

Resolved - The player has finally received this payment, but Riva casino refused to acknowledge this complaint or offer any reason for the delay in payment.

Read our Riva Casino Review.

Player's Complaint

Casino Riva owes me £220.75 for 6 months.

When I log in to the casino I can still see the pending withdrawal there.

I have emailed them over 10 times, I just receive a generic confirmation email, then nothing afterwards.

It is not a big amount, but I still think I should be paid in a timely manner.

My email is [EDIT] and my username is [EDIT].

Thank you

Read the casino review

4 Responses

User icon
ThePOGG
January 3, 2014

Hi aburke86,

Apologies for the delay, but I've struggled to get hold of the relevant individuals over the festive season. I've just heard back from the representative of the group that I thought was handling Casino Riva to be informed that they no longer deal with this property.

As such I'm now going to have to go the long way round and try to contact the casino directly. I'll let you know as soon as I hear anything.

ThePOGG

User icon
ThePOGG
January 10, 2014

Hi aburke86,

So far I've had no response from Riva casino - I've just fired off another round of emails.

ThePOGG

User icon
ThePOGG
January 14, 2014

Hi aburke86,

Thanks for letting me know that you have now received your missing funds. Sorry I couldn't be of more help and I agree that the delay in payment and lack of response to this complaint does not inspire confidence.

ThePOGG

User icon
ThePOGG
January 27, 2014

For future reference - Casino Riva have now got back in contact with us apologising for the delayed response. I have explained that the issue has been resolved, but a late response is far better than no response.

ThePOGG

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aburke86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 23, 2013

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