Casino Room - breaching resposible gambling rules
Found for the Casino - This player has closed their account without telling the operator that the closure was addiction related.
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i signed up few month ago after few losses and few wins 2 moths ago i won 1400€ and cashed out and i immidiatly applied acount closere for 3 months to protect my win till 03 feb 2021 .now on 05 of januari i wanted to check for how long the closure will continue and reached out for the chat and asked how long exactly acount would stay closed the guy told me till 03-feb so i thanked him but he asked me if i wanted to play now i told if it possible why not after 30 seconds acount was accesible again .so i began to deposit and play i lost 1250€ experiencing black screens and lag and i was not able to win anything .so i reached for the provider chat and told them i had my concerns about fairnes of games she told me she would contact the casino room managment about my behavier.next day i get email to send all available documents like proof of income ,proof of wealth and checks for terrorisme to the casino .i told them my acount was verified 4 weeks ago upon 1400€ cash out and now i dont have money on my account and why they think i will play here again after what happend . their replay was your account is now blocked and self excluded.
i am fed up with casinos tthat use every instrument to harras players to apply with their license rules but they self breach those rules .hypocrites.
since they do not replay to my emails anymore i want the pogg as pointed ADR to casinoroom to ask the casino to refund my deposits in the time that my acount was closed and they breached their own terms wiere state that acounts can only be opend only after acount closer time has passed .very clear.
i would not play and lose 1250€ if my account was kept closed till 03 feb. i want them to admit and take responsibility and refund my deposits 1250€
the acount can stay closed i will never play here again since this happend i dont trust this brand .
sincerlly kind regards
the casino review
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