Casino Room - Cash out payment lost
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I requested a cash out of $150.00, I have been told it was processed dec 21, 2020 but I have not received it. I have provided multiple bank account documents as they keep changing what format they need to investigate. At this point they are insisting a $144.00 transaction which clearly states it is a credit for NSF fees x3 is their payment. I have been unable to get their cooperation in the matter, and it's been a month. I am hoping you can intervene and review the information to move this forward. Thank you
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Hi puddin1999 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG