Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Casino Room Review.
I'm having an issue withdrawing a large win from Casino Room.
They fully allowed me to deposit via my revolut card. No issue or warning that it may not work. Fully allowed it.
I even then gambled the money and fully wagered it out to then be able to withdraw.
I was then told I couldn't withdraw to my card as it is a revolut card...I even went ahead and set up a Skrill account to withdraw the money and again I was blocked as it was against their Anti Money-Laundering rules as I had to withdraw to the same card I deposited from.
Which was still being blocked from happening. They even requested me to add a card from an Irish Bank so I could withdraw but this is literally breaking their own anti money-laundering rules!!!! They're the ones breaking the rules here as they allowed me to deposit and game with my revolut card and now al of a sudden since I've won I've been blocked from withdrawing.
The casino are entirely in the wrong here. I've followed their rules and I believe they should to
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ShamKid1! consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 9, 2021