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Casino Royal Club - Cash out delay

Ruling

Found for the Player - Despite assurances from Casino Royal Club that this player would be paid, the player has not received their funds and the casino is now non-responsive.

Read our Casino Royal Club Review.

Player's Complaint

Hello

Casino Royal club recieved my verification documents on the 30th July 19. I am yet to recieve my money. I have emailed the casino many times. They make promises I will recieve my money but I never do. They have also locked my account. I don't believe they have any intention of ever paying me my winnings. I hope you can help.

Kind Regards

[EDIT]

Read the casino review

7 Responses

ThePOGG
October 7, 2019

Hi Irose2 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Royal Club do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
October 11, 2019

Hi Irose2,

Casino Royal Club have informed us that your cashout will be processed by the end of next week. Can you please let us know when you receive your funds?

Thanks,

ThePOGG

lrose2
October 11, 2019

Thank you I will keep you informed. Thanks [EDIT]

lrose2
October 22, 2019

Hello I am emailing to let you know that I have still not yet recieved my Cash out. I have had no recent correspondence from Casino Royal Club. Thanks [EDIT]

ThePOGG
November 5, 2019

Hi Irose2,

Has this payment arrived?

Thanks,

ThePOGG

lrose2
November 5, 2019

Hi No unfortunately no payment recieved. I have had no contact from them at all. Thanks [EDIT]

ThePOGG
November 26, 2019

Hi Irose2,

Unfortunately Casino Royal Club have become entirely unresponsive to our repeated requests for updates. At this stage we have no reasonable expectation of this changing.

Sorry we could not be of more help.

ThePOGG

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Agreement

lrose2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Royal Club

October 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.