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Casino Royal Club - Cash out delay
Ruling
Found for the Player - Despite assurances from Casino Royal Club that this player would be paid, the player has not received their funds and the casino is now non-responsive.
Read our Casino Royal Club Review.
Player's Complaint
Hello
Casino Royal club recieved my verification documents on the 30th July 19. I am yet to recieve my money. I have emailed the casino many times. They make promises I will recieve my money but I never do. They have also locked my account. I don't believe they have any intention of ever paying me my winnings. I hope you can help.
Kind Regards
[EDIT]
7 Responses
Hi Irose2,
Casino Royal Club have informed us that your cashout will be processed by the end of next week. Can you please let us know when you receive your funds?
Thanks,
ThePOGG
Thank you I will keep you informed. Thanks [EDIT]
Hello I am emailing to let you know that I have still not yet recieved my Cash out. I have had no recent correspondence from Casino Royal Club. Thanks [EDIT]
Hi Irose2,
Has this payment arrived?
Thanks,
ThePOGG
Hi No unfortunately no payment recieved. I have had no contact from them at all. Thanks [EDIT]
Hi Irose2,
Unfortunately Casino Royal Club have become entirely unresponsive to our repeated requests for updates. At this stage we have no reasonable expectation of this changing.
Sorry we could not be of more help.
ThePOGG
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Agreement
lrose2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Royal Club
October 7, 2019
Hi Irose2 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Royal Club do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG