Unresolved - There was a delay in this player receiving their payment form Casino Royal Club. The player states that casino claim that there was a glitch with their software that nullified the player's winnings, but as we've had no explanation regarding what this glitch was or why it would nullify funds we have no avenue to investigate.
The player subsequently played their balance away.
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I played at this casino before and i have received my cashouts. This is the first time where they put a block on my phone I can't get through to them I won 3812.55 on Thursday July2, 2015 and I had problems with the withdraw button it would not allow me to withdraw the funds. I deposited 50.00 dollars on a 300% no max cashout promotion and I met the wagering requirements. I tried to get in contact with support on Friday and they told me they have technical problems and try again later. I called Saturday and I was not able to reach anybody until 4:00pm my time and they said they were having technical issues. I spoke to a guy named Steve and he told me to call back Monday and they would have the technical issues resolved and I would be able to process my withdrawal. Today is Monday and I have been calling since 6:00AM this morning and there is apparently is some block on the phone because I cannot get through it keeps telling me this number is unavailable please call again later. I have sent all their department emails and no one has responded to any of them. I have to get on live chat and they have blocked my communication from live chat. I do not know what's going on but its very obvious to me they are trying not to pay me. Could you please help me to resolve this issue and help me to get in contact with them so I can process my withdrawal.:(
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Casino Royal Club - withdrawal issues
Posted by moon1919
July 7, 2015
moon1919 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 7, 2015