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Casino Royal Club – Withdrawal still not being processed

Ruling

Found for the Player - Casino Royal Club, have once again offered no response to this player's complaint. As such this is Found for the Player.

Read our Casino Royal Club Review.

Player's Complaint

After depositing with a bonus and completing the wagering requirements, I requested a withdrawal on the 3rd of October 2017 for R1500, since the withdrawal request I made a few more deposits with a bonus and after completing the wagering requirements again I was left with a balance of R5000 in my playing account and R1500 still waiting to be processed in the cashier, when i tried to make a withdrawal request for the remaining R5000, i received an error measage saying "Skrill unavailable" I got hold of a 'live chat' representative to sort out this issue and they told me that my account has been limited due to having multiple accounts in their casino, I did create another account while installing their casino on my desktop as I could not find the 'login' button however I have not used the second account for playing their games at all and it isn't even against their terms and conditions to have multiple accounts. I spoke to their support about this and they said "I should not worry, my account will be restored to full functionality in a few days so they could review my account". Nearly a month has passed and my original withdrawal for R1500 is still in their 'reversible withdrawals section of the cashier and I am still unable to request a withdrawal for the remaining R5000. It is also impossible for me to get hold of their casino by live chat, email or telephone, I am being ignored. Please help

Read the casino review

2 Responses

ThePOGG
Oct 23, 2017

Hi bim900129 - welcome to ThePOGG.com!

Before I go any further I need to make you aware that you've chosen to play with an operator that is unlicensed and historically has been non-cooperative with complaints posted with this service. In short it's likely that we won't be able to do anything to help you. Nevertheless I will try to contact the operator for you.

Before I do that I need you to confirm that no play occurred on the other account. That would include claiming No Deposit Bonuses?

Thanks,

ThePOGG

bim900129
Oct 23, 2017

Hi,

I can confirm that there was no activity on the other account whatsoever.

Thanks for your help.

Regards,
[EDIT]

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