Casino Royal Club - Withdrawal still not being processed

Ruling

Found for the Player - Casino Royal Club, have once again offered no response to this player's complaint. As such this is Found for the Player.

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Player's Complaint

After depositing with a bonus and completing the wagering requirements, I requested a withdrawal on the 3rd of October 2017 for R1500, since the withdrawal request I made a few more deposits with a bonus and after completing the wagering requirements again I was left with a balance of R5000 in my playing account and R1500 still waiting to be processed in the cashier, when i tried to make a withdrawal request for the remaining R5000, i received an error measage saying "Skrill unavailable" I got hold of a 'live chat' representative to sort out this issue and they told me that my account has been limited due to having multiple accounts in their casino, I did create another account while installing their casino on my desktop as I could not find the 'login' button however I have not used the second account for playing their games at all and it isn't even against their terms and conditions to have multiple accounts. I spoke to their support about this and they said "I should not worry, my account will be restored to full functionality in a few days so they could review my account". Nearly a month has passed and my original withdrawal for R1500 is still in their 'reversible withdrawals section of the cashier and I am still unable to request a withdrawal for the remaining R5000. It is also impossible for me to get hold of their casino by live chat, email or telephone, I am being ignored. Please help

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