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Casino Royal Dragon - flat out ignoring me

Ruling

Found for the Player - Despite our repeated efforts to contact Casino Royal Dragon to discuss this issue we have received no response whatsoever from the operator.

Read our Casino Royal Dragon Review.

Player's Complaint

I played and won on this casino in August 2020. After verifying my account I attempted to withdraw my money.

I had not heard a thing from them in a few weeks and started sending them messages threw the website and emails to see what the delay was.

They eventually answered saying that they do not pay wire transfers to Canada and they offered me 3 alternatives

1- Skrill (Canada does not allow gambling transactions on)

2- Neteller (Canada does not allow gambling transactions on)

3- Paypal - I told them they can proceed with Paypal.

I've sent them at half a dozen emails and communications threw the website since then and they chose not to respond and not to pay. It's been close to 4 months now and it's a living nightmare.

Can you help me get my money paid?

Read the casino review

4 Responses

User icon
ThePOGG
December 7, 2020

Hi propwins26 - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
propwins26
December 19, 2020

Hey I was just shooting a quick message to check if they have reached out to you?

I still haven't heard from them

User icon
propwins26
December 30, 2020

Hello @Thepogg

Happy Hollidays!

Have you heard back from the operator?

User icon
ThePOGG
January 10, 2021

Hi propwins26,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

propwins26 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Dragon
  • Curacao eGaming
  • PlayPearls ltd

December 7, 2020

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