This player from Bulgaria signed up, failed to check the box to receive the welcome bonus, realised that the terms restricted players from Bulgaria, became abusive with support staff and proceeded to gamble away their deposit.
During this period Casino Sieger were implementing changes to allow Bulgarian players to play with them. When the player lost he want them to enforce the original term so that they could get their deposit back.
If the player had won, the restriction on Bulgarian players had been lifted so there would be no justification not to pay any winnings. At which point they wouldn't have been complaining about a restriction being lifted. Instead, because they lost both their money and their emotional control, they want a no longer existent rule enforced, a double standard which we won't support.
Complaint is against Casino Sieger
I want to submit a complaint against casino Sieger! I have never ever experienced such a bad day with a casino so far and I play for years :(
I registered today (17th of July) at this casino. Did not checked the entire section dedicated to terms and conditions, because most online casinos would block you from registering at the point of registration form by not having your country in their list for example. Well, Bulgaria, which is my country, was in the list and I have registered without any problems. Made my first deposit for €95 and began waiting for my welcome bonus to be credited, as it was clearly stated in their welcome bonus terms that it would be added automatically. And since I didn't get any bonus for more than 10 minutes I decided to contact their support and ask for more details and explanations. And here's where all my troubles started! First, there wasn't any live support available although it was written there is such! Then I send them an email asking what is going with my welcome bonus. Meanwhile I tried to explore in details their casino terms and conditions, because I was afraid that maybe Bulgarian players are restricted from getting bonuses. And for my complete then I came to this part of their terms:
Your warranties and representations
You warrant and recognize that:
- You are acting on your own behalf and as a private person.
- You are not a resident of Costa Rica, Kahnawake, Gibraltar, Israel, Cyprus, Estonia, Philippines, Bulgaria, Turkey, Hong Kong, USA and US Territories, nor you are restricted by limited legal capacity; nor you are classified as a compulsive gambler; you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater.
I was really really upset how in the name of the Lord is possible for a casino to break its OWN rules?!?
Meanwhile I get an answer from their support that I didn't get the bonus, because didn't checked some tick, although there wasn't any. I asked them why I was allow to register at all but no reply ever came. This is the point where maybe I have some fault because I played and eventually lost all the money, but knowing that one way or another I can neither lose or win with my initial deposit because I am not allowed to play at this casino anyways!
To my biggest surprise, when the live chat support was finally online I was told that casino will not refund my deposit, that they don't care about what is written in their own terms and conditions and that it was all my fault because I have played my deposit. When I asked why my account was not blocked ASAP when they saw that i have registered from restricted country I didn't receive an answer.
My account should have been closed at the very second the casino knew I have registered and my deposit should have been returned with some apologies on top of that! It is not possible for any casino to accept players from restricted countries, to accept their deposits and to allow them to play!!!
What I want? I want only one thing, I want the casino to follow its OWN terms! And to pay back my deposit and to close my account there afterwards!
Thanks for your help in advance.
casino username: [EDIT]
registered email with the casino: [EDIT]
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Casino Sieger - Accepting players from resticted jurisdictions
Posted by prasjuga
July 17, 2013
prasjuga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 17, 2013