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Casino Sieger - account confirmation and withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Sieger Review.

Player's Complaint

I sent the documents on 11.11.20 and received a reply to the email 12.11.20. Dear [EDIT],

Kindly be informed that they have been forwarded to the relevant department. Once we have updates from them you are going to be informed. Still waiting confirmation is still awaited. Today is 19.11.20. Chat gives to me always same answer "[EDIT]: Kindly be informed that we are currently still waiting for an update from our legal department, regarding your documents. However, I can assure you that you are going to receive updates as quickly as possible."

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5 Responses

User icon
ThePOGG
November 21, 2020

Hi cool3r - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 4th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
cool3r
November 24, 2020

Hi I talked to support yesterday concerning about this situation and i got the same response as before, informing about my issue with receiving the money from the casino. Thank you for taking your time to review my situation. [EDIT]

User icon
ThePOGG
December 6, 2020

Hi cool3r,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi cool3r,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 20, 2020

Hi cool3r,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

cool3r consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Sieger
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

November 21, 2020

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