Casino Sieger - dont Payout my honestly Winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hello dear ThePogg-Team,

following case.

On 06/18/2022 I loaded 15€ via Paysafe card.

But gabs 4.50 bonus and a few free spins.

After a few minutes the bonus was wagered and I got lucky.

I got fully verified and requested a withdrawal of €1903.

This was approved on June 24, 2022 and was allegedly instructed.

After countless chats back and forth asking where my money is, I was always told to be patient and the last state of affairs was last Saturday, the money is out and should be with me in max. 2 working days.

8 days later I still haven't received any money. I didn't violate any terms and conditions and honestly won the money.

When I emailed Casino Sieger support on Friday, I received an answer yesterday asking me to send bank statements with all transactions from 06/25/2022 - 07/02/2022 so that the case can be further investigated.

An absolute cheek. And something from a casino with Mga license.

I'm at my wits end and don't know what to do anymore.

I documented everything, all correspondence via e-mail and live chat.

I'm asking for your help.

Greetings and have a nice Sunday

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