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Casino Sieger - dont Payout my honestly Winnings


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Sieger Review.

Player's Complaint

Hello dear ThePogg-Team,

following case.

On 06/18/2022 I loaded 15€ via Paysafe card.

But gabs 4.50 bonus and a few free spins.

After a few minutes the bonus was wagered and I got lucky.

I got fully verified and requested a withdrawal of €1903.

This was approved on June 24, 2022 and was allegedly instructed.

After countless chats back and forth asking where my money is, I was always told to be patient and the last state of affairs was last Saturday, the money is out and should be with me in max. 2 working days.

8 days later I still haven't received any money. I didn't violate any terms and conditions and honestly won the money.

When I emailed Casino Sieger support on Friday, I received an answer yesterday asking me to send bank statements with all transactions from 06/25/2022 - 07/02/2022 so that the case can be further investigated.

An absolute cheek. And something from a casino with Mga license.

I'm at my wits end and don't know what to do anymore.

I documented everything, all correspondence via e-mail and live chat.

I'm asking for your help.

Greetings and have a nice Sunday

Read the casino review

4 Responses

User icon
July 4, 2022

Hi Gobiiii - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 15th of July let us know and I'll contact the operator on your behalf.



User icon
July 16, 2022

Hi Gobiiii,

Are you still experiencing issues?



User icon
July 22, 2022

Hi Gobiiii,

I'm following-up on the above?



User icon
July 30, 2022

Hi Gobiiii,

If we haven't heard from you by Friday the 12th of August I'll assume you no longer need our assistance and close this complaint.



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Gobiiii consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Sieger
  • Malta Gaming Authority
  • Curacao
  • Condor Malta Ltd

July 3, 2022

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