Casino Sieger - no response
Ruling
Found for the Casino - The evidence presented by Casino Sieger clearly demonstrates an association between several playing accounts under different names that could not be reasonably explained by coincidence.
Read our Casino Sieger Review.
Player's Complaint
Hi,
I am struggling to withdraw my winnings from Casino Seiger. They asked for ID which I sent then they asked for additional ID, they wanted scans of my bank card front and back and bank statements. I sent all these there was a slight delay as my bank card expired in Jan and I waiting for the new one. I was slightly worried about sending full copies of my bank card over email but I did. I emailed them over 4 times asking just to confirm they had them and nothing. I went on live chat where they said they should have them and they would deal with it, but nothing and they could not confirm on live chat that they had them! I have copies of the emails from them and the live chat please advise how to send them. I am totally lost what to do. My account is frozen and they wont respond to that they wont respond to the ID conformation for my security sake and I cant play or withdraw. Help appreciated I see from your website you can mediate with them, it is of utmost important to me that I know the emails sent of my bank card are there and secure otherwise I would like to have the card stopped at the bank as this is a real problem for fraud. I have only ever spoken my card details over the phone before. This problem is not in line with your reviews so I am confused.
My username with them is [EDIT].
Thanks ahead Fitflyer
Read
the casino review
13 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi Fitflyer - welcome to ThePOGG.com!
Firstly I want to point out that the documents that Casino Sieger have requested from you are standard requests across the entire online casino industry to protect against fraud. So there's nothing exceptional about the requests and I would encourage you not to worry about that.
Secondly, the fact that live chat could not confirm receipt of the documents isn't unusual. Many casinos operate an entirely separate system for the processing and management of player documents. This would mean that standard customer service operators would not be able to access the systems that hold your files. If anything this is probably a good thing.
However I am concerned about their lack of response and will contact the casino and see what I can find out for you.
Thanks,
ThePOGG