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Casino Sieger - non-payment

Ruling

Found for the Casino - Casino Sieger have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Casino Sieger Review.

Player's Complaint

I played on Casinosieger on 28.3.2020 and won 800 e. My account was under verification for months and now they have shut it down and confiscated my winnings. Casinosieger says I have broken their casino terms, but I have done nothing wrong and always played according to rules and terms.

Read the casino review

5 Responses

User icon
ThePOGG
May 21, 2020

Hi pekkaeemeli - welcome to ThePOGG.com!

Specifically which term does Casino Sieger assert that you have broken?

Thanks,

ThePOGG

User icon
pekkaeemeli
May 21, 2020

Hello In the live chat the did not specify which term I had broken. [EDIT]

User icon
ThePOGG
May 22, 2020

Hi pekkaeemeli,

What did they say?

Thanks,

ThePOGG

User icon
pekkaeemeli
May 25, 2020

"I'm sorry to inform you that your account with us has been banned because our system has detected multiple accounts using the means of abuse, fraudulent behaviour and collusion. This is a violation of our terms and conditions. It has been fully investigated and it has been decided that your account is to remain closed permanently. Any winnings have been waived due to this violation. I am sorry that I cannot give you the answer you would like to hear. However we have strict rules and regulations that are set by the gaming authority and we have no option but to adhere to them."

User icon
ThePOGG
May 29, 2020

Casino Sieger have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

pekkaeemeli consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Sieger
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

May 21, 2020

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