Casino Sieger - Withdrawal problems
Ruling
Resolved - Casino Sieger experienced some technical issues causing a delay in payment. Player lost the funds while waiting.
Read our Casino Sieger Review.
Player's Complaint
I have been in contact with Casino Sieger for 8 weeks after requesting a withdrawal. It has got to a point where the live chat team and the email team do not response. I withdrew money to my bank but the casino said it was rejected. I contacted my bank who advised no such payments were made. I was waiting for 1500 euros but have now got to 5400 . I hear our technical team will get back to you every day but no one ever does. I was relying on this money and today I just cried as I believe I will not ever see this money. I have been in contact with MGA but they did nothing which is not surprising according to their reviews. I asked for legal advice and all they say is now is we cannot help you with your case please seek legal advice.
I went to the bank today and have the 100% correct details I sat down with somebody and they advised there should be no reason for them to reject these payments. I have sent this to . This is a lot of money and I would hope somebody can help me or give me an idea of the next steps. I don't believe that a gaming authority can just say seek legal advice. I contacted casino sieger to talk to there legal department and they would not give me this information including where are they located and where I could send some legal documentation if need be. they just said send to generic help email who do not reply. I was advised last time that this would be resolved two Fridays ago. I have screenshots of my balance and login because i am scared they will just clear my account and close it. I had this same problem with casino.mx and they sorted it within 2 days. Please help I do not know where to go I feel lost and hopeless. They have my correct details which i confirmed with a half an hour appointment at my bank why cannot they wire transfer me this money.
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Hi jmacht1 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG