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Casino Sieger - Withdrawal problems

Ruling

Resolved - Casino Sieger experienced some technical issues causing a delay in payment. Player lost the funds while waiting.

Read our Casino Sieger Review.

Player's Complaint

I have been in contact with Casino Sieger for 8 weeks after requesting a withdrawal. It has got to a point where the live chat team and the email team do not response. I withdrew money to my bank but the casino said it was rejected. I contacted my bank who advised no such payments were made. I was waiting for 1500 euros but have now got to 5400 . I hear our technical team will get back to you every day but no one ever does. I was relying on this money and today I just cried as I believe I will not ever see this money. I have been in contact with MGA but they did nothing which is not surprising according to their reviews. I asked for legal advice and all they say is now is we cannot help you with your case please seek legal advice.

I went to the bank today and have the 100% correct details I sat down with somebody and they advised there should be no reason for them to reject these payments. I have sent this to . This is a lot of money and I would hope somebody can help me or give me an idea of the next steps. I don't believe that a gaming authority can just say seek legal advice. I contacted casino sieger to talk to there legal department and they would not give me this information including where are they located and where I could send some legal documentation if need be. they just said send to generic help email who do not reply. I was advised last time that this would be resolved two Fridays ago. I have screenshots of my balance and login because i am scared they will just clear my account and close it. I had this same problem with casino.mx and they sorted it within 2 days. Please help I do not know where to go I feel lost and hopeless. They have my correct details which i confirmed with a half an hour appointment at my bank why cannot they wire transfer me this money.

Read the casino review

5 Responses

User icon
ThePOGG
September 1, 2017

Hi jmacht1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
jmacht1
September 1, 2017

Thank you. I got the same generic answer yesterday that they will contact me when there third party payment method is ready I have heard this for 8 weeks. As i have said two days ago I sent them my bank details after having a one on one at my bank. I do not see the reason they have to wait for this mysterious third party- they used to say there bank but now it is third party. I beleive they are just stalling

User icon
ThePOGG
September 1, 2017

Hi jmacht1,

The majority of smaller casino operators use 3rd party companies to process payments for them. That much is true.

I'll revert to you once I've discussed the issue with the operator.

Thanks,

ThePOGG

User icon
ThePOGG
September 20, 2017

Hi jmacht1,

I've finally managed to get an update from Casino Sieger regarding this issue. They claim they were having problems processing your payment due to the withdrawal of a payment processing solution from your country of residence.

They tell me that subsequently you've reversed your withdrawal and lost it playing. Is this correct?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2017

Hi jmacht1,

If we haven't received a response from you by Friday the 6th of October I'll assume the above to be true and close this complaint.

Thanks,

ThePOGG

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Agreement

jmacht1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 1, 2017

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