Casino Splendido - Non Splendido!
Ruling
Resolved - Casino Splendido took on board our recommendations about an ambiguous term and went the full distance and returned both the players deposit and winnings. As far as I'm concerned this was a surprising outcome of a very positive type. I'm really impressed with Casino Splendido's dedication to treating their players right!
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Player's Complaint
I signed up to a Casino Splendido offer wager £120 get bonus £120 but £30 max bets. I played some slots and some playing atlantic blackjack when I got offered double or split on blackjack sometimes I did double, I thought this meant my £30 and the double £30 but when I tried to withdraw they said I bet £60 and so have not played by the bonus terms! Point 7 in their terms and conditions. I have tried to ask them this and they say it's one bet. I don't know really where I, stand it's seems to offer split to double and then if you double it means you can't withdraw your winnings!! In your vast knowledge of casinos do I have a leg to stand on do you think? I won £1.266.00 so it seems like I should battle it out a bit. I kind of think they should say that if you double in blackjack on a bonus play then the bet becomes one and exceeds the bet amount and therefore is not a option. Your thoughts/help appreciated.
Cx
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Hi coyne - welcome to the site! This is a difficult one to answer. I've had a quick look at Casino Splendido's terms and conditions and I'm not entirely happy with them;
If I'm frank, I don't think there's a snowball's chance in hell of reclaiming any funds in this instance. What makes me unhappy is that I - like you - am not convinced that the term in question is clear enough. While the term is clear enough when we consider games like Roulette or Slots, where you look at games that allow multiple stages of bets like Blackjack or many of the Poker variants, to me the term needs to read something along the lines of "on a single round of play". The round of play part makes clear that it's the bet on the complete round rather than simply the initial bet. If you want to provide me the username and email address you use at Casino Splendido I'll be happy to chat to them about this, but I would stress at the outset that I'm not in anyway confident that you have the funds returned. Thanks ThePOGG