Resolved - Casino Splendido took on board our recommendations about an ambiguous term and went the full distance and returned both the players deposit and winnings. As far as I'm concerned this was a surprising outcome of a very positive type. I'm really impressed with Casino Splendido's dedication to treating their players right!
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I signed up to a Casino Splendido offer wager £120 get bonus £120 but £30 max bets. I played some slots and some playing atlantic blackjack when I got offered double or split on blackjack sometimes I did double, I thought this meant my £30 and the double £30 but when I tried to withdraw they said I bet £60 and so have not played by the bonus terms! Point 7 in their terms and conditions. I have tried to ask them this and they say it's one bet. I don't know really where I, stand it's seems to offer split to double and then if you double it means you can't withdraw your winnings!! In your vast knowledge of casinos do I have a leg to stand on do you think? I won £1.266.00 so it seems like I should battle it out a bit. I kind of think they should say that if you double in blackjack on a bonus play then the bet becomes one and exceeds the bet amount and therefore is not a option. Your thoughts/help appreciated.
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Casino Splendido - Non Splendido!
Posted by coyne
April 9, 2014
coyne consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 9, 2014