Casino Superlines - Failing to credit 35 Free Spins from my agreed 50EUR Deposit
Resolved - A misunderstanding related to a bonus has been resolved and the player has received a complimentary credit due to the inconvenience.
Read our Casino Superlines Review.
approached live chat to apply a bonus if I was to deposit, we both agreed on 110% plus 35 Free spins on any betsoft game,
I made my Deposit, the bonus 110% was credited but after the live support agent telling me there website was having maintenance issues he couldnt apply my 35 free spins and to come back later.
I came back on 3 separate attempts asking for my free spins to be credited and finally being told that i needed to provide another bonus code to get spins, Basically this casino committed to a deal on which i deposited 50EUR to get 110% 35 free spins and then denied any free spins and could offer me 5EUR instead.
I feel cheated and my rights have been taken for granted, I am demanding a refund of my deposit including fees as I have no intention to continue my loyalty with such a establishment. I will email you all transcripts which clearly show the issue I am raising.
the casino review
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