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Casino Superlines – not paying me what they should.

Ruling

Found for the Player - We have been informed that the term being enforced here is non-compliant with EU law outside of bonus play.

Read our Casino Superlines Review.

Player's Complaint

I made a deposit with the casino in question of about 26 euros. Won a few round and put a withdrawal in for 400 euros. Then they said they could not get hold of me by phone to confirm my withdrawl so they returning my funds to my account I should just contact them via chat and resubmit my withdrawl. So i log in to do so and there is only 268 in my account. So i proceed do query this now they telling me thats the max i can cash out cause i deposited less than 200 euros at the casino. Nowhere do they say that in their terms and conditions. I didnt use a deposit bonus so there should not be an hold on how much i can cash out. A win is a win. Please talk to them

Read the casino review

1 Response

ThePOGG
Sep 10, 2019

Hi genevieve1 - welcome back!

Unfortunately there is nothing we can do to help you in this instance.

Casino Superlines carry the following non-bonus term:

"13.13 . If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount."

While we do not agree with this use of this term and have been advised that it does not comply with EU Consumer law, having discussed this issue with this group of operators on numerous occasions I can say with certainty that they will not change their position.

Sorry we could not be of further help.

ThePOGG

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Agreement

genevieve1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino SuperLines
  • Curacao eGaming
  • Equinox Dynamic N.V.

September 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.