Resolved - Via the intervention of ThePOGG.com and Casino Superline regulator Gaming Curacao, we managed to get this player's deposit returned after they informed the operator of their gambling addiction.
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I have during Thursday morning 20171207 created an account at casino superlines. I played a few hours until I got a problem at 08:10 with deposit. and then I started the chat to solve the problem. I have notified them after a few minutes that I have gambling problems and that I have gambling addiction. and he asked me if he would close my game account. and I replied that you would have done a few moments ago when you noticed that I could not stop playing when you asked me to stop playing. and then we agreed to send documents to do it. I sent everything they have requested to finish this .and to check if I can get a refund on the last deposits I had made after 08:10 on Thursday, 20171207. On Friday, 20171208 I logged in to check if they have sent anything. but I saw that they have not blocked the game account. I was logged in automatically. and I started playing again until I ended up at a loss of 91000 euros. I tried to connect with those with life chat. and asked why my account has not been blocked and that I had announced that I have game problems and gambling addiction. but they said it's only someone who can do it. and he is available and will be on Thursday. [EDIT] is his name. I was really worried and almost fainted. I tried to reconnect. but then I got help from a woman named [EDIT] who helped and closed the account. she announced that not everyone can do it. On Sunday, [EDIT] came back. and got in touch with him on both emails and live the chat. and when I asked him why he did not close my game account because I have announced that I have game addiction and have notified you about it. then he answers that he waited for a response from his supervisor to do so. I asked him how would they let me play if they know I have gambling problems. and I have asked this question for several of them but nobody wants to answer the question. I have received a message from them on the message. and they offer 15% of total deposits. at last . but when I ask about the deposits I've done on Friday, I will not get a response. I have both the chat and the emails left. and there you see everything we have talked about. and I wonder if I can get help from you. or if you can help with a lawyer who can help with this. I've contacted some lawyers here I live. but they require quite a lot if they take this matter. I can send both chat and emails when needed.
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Casino Superlines - The operator allows you to deposit and play during this period for which your account would be suspended
Posted by welat111
December 15, 2017
welat111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 15, 2017