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Casino Superwins - Approved and then refused refund

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Superwins Review.

Player's Complaint

Before I explain. I can't see the casino in questions on your list but I can see the provider.

Prism marketing is the provider but the casino is called 'casino super wins'. Please advise if you can help me with this. Thanks

Read the casino review

3 Responses

User icon
ThePOGG
March 28, 2021

Hi cadbury-kid - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Superwins do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with a group of operators that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low. Please provide a full description of your issue.

Thanks,

ThePOGG

User icon
ThePOGG
April 4, 2021

Hi cadbury-kid,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 11, 2021

Hi cadbury-kid,

If we haven't heard from you by Friday the 23rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Cadbury kid consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Prism

March 28, 2021

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