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Casino Token – deleted all my winnings deposit

Ruling

Declined - If you have already issued charge backs before contacting us there is nothing we can do to help you. You deposits, and all associated transactions, are void.

Read our Casino Token Review.

Player's Complaint

Yesterday i found a banner on a site that said when i enter this code to my Casinotoken i would get 10fs on game Moon10.

I have won 2.63€ that turned to 25 and wagered.

I enter the chat an asked the customer care agent if i can cashout without ever depositing.He said that if i would deposit 20 euro and wager them i can cashout also the wagered amount from the bonus i got from the freespins.

I deposited and i started to play. I have won other 40 euros after playing much time and i decided to cashout providing all my documentation and identity.

They replied me that they cannot proceed to withdrawal because they founded that i have made another account with another email from the same PC and the same browser.

Propably someone on public place Internet Cafe i have gone to play to this casino has entered with the same ip on the same casino.

They blocked my account and they do not return me my deposit at least.

I have not taken advantage from the bonus except from those 10 free spins that i played more that 5 hours to wager them with normal bets.

I want my deposit back. I have contacted the bank to cancel the transaction made to this casino

Read the casino review

3 Responses

ThePOGG
Nov 01, 2019

Hi manolispetra - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you. If you have already initiated a charge back all transactions on this account will be considered void before we consider any other factors.

Sorry we cannot be of further help.

ThePOGG

manolispetra
Nov 01, 2019

I have just reported you the issue to
have awareness of that behavior also for the future. Thanks. I hope my funds would be charged back successfully. Thanks

ThePOGG
Nov 02, 2019

Hi manolispetra,

This service isn't intended to provide player opportunity to post unverified complaints. It is intended to resolve issues between players and operators. Where you've taken actions that would preclude our ability to resolve your issue before you submit your complaint there is no point to submitting your complaint.

Thanks,

ThePOGG

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Agreement

manolispetra consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Token
  • Curacao eGaming
  • Direx N.V.

November 1, 2019