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Casino Token - Winnings not paid out

Ruling

Found for the Player - Casino Token has twisted the interpretation of their terms gratuitously to deny this player's win in a manner that we will not support.

Read our Casino Token Review.

Player's Complaint

Hi there I have been a long time verified player the casino closed my account and said I had duplicates which I never had or made I have on use used this account ever for playing and dwpositing plz find out the solution for me thanks

Read the casino review

2 Responses

User icon
thepogg
May 29, 2022

Hi 18kangas - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
June 1, 2022

Hi 18kangas,

We've discussed this matter with the license holder and sadly the operator has decided to ignore the guidance of the other parties involved in this dialogue.

It is accurate to state that another account has been registered from your device. However, this account was registered after the account on which the win occurred (meaning that the second account would be the violating account), the only activity on the latter account was a no deposit bonus with no resulting payout, and your account was verified in 2021, where the operator chose to take no action despite having identified the duplicate account.

The sum total of this is that while there is an additional breaching account, that account is in breach, not yours, and the operator were happy enough to allow you to continue to play despite this breach until you had a big win. This is extremely predatory behaviour.

Sorry we could not be of more help.

ThePOGG

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Agreement

18kangas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Token
  • Curacao
  • Dama N.V.

May 28, 2022

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