Casino Tropez - Not paying my winnings
Casino Tropez declined the opportunity to engage with our mediation service.
Casino staff directly contradicted their own terms and conditions, and then said terms were used to justify confiscation of funds. This also appears to be a 'Spirit of the Bonus' confiscation, meaning that the casino have basically refused to pay because they don't like the way they player bet, but have refused to clarify exactly what they don't like about how the player bet.
We would strongly advise against playing with Casino Tropez.
My name is [EDIT], I have had a dispute with the above mentioned casino where I cashed out 6,400 gbp but they have only returned my deposit of 100gbp.
They advised I broke their terms in playing roulette as stated in their terms and conditions...I read this in the terms and obeyed it in the sign up offer...however I was offered a reload bonus on the account which entailed unlimited deposits of 150gbp to receive 100% each time I deposited, before depositing for the first time I was liasing with the chat rep who was preparing the bonus I had the conversation about the terms and the rep advised I was ALLOWED to play roulette at any time, I reminded the rep that the terms stated that I was unable to play this until the wagering was complete....the rep again corrected me and said I was allowed to play roulette but it just wouldn't count towards the wagering requirement...I understand the terms but I feel I was completely confused and given misleading information by a supposedly expert on the Tropez chat team, as far as I was concerned the terms and conditions were for the sign up offer and when I was offered this reload bonus I presumed different terms were on that as is the case with a lot of other casinos..ie the reload allowing me to play roulette like the rep advised on more than one occasion.
I have not just deposited 150gbp for this win but collectively I must have deposited about 2500gbp before I cashed out winnings...I have proof of the chat message attached.
the casino review
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