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Casino.uk.com - Where do I stand

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casino of Dreams Review.

Player's Complaint

I'm unsure of where I stand. I closed my account with this casino. Said my gambling wasn't going good. I then tried to reopen somewhere down the line which I managed (all with the same details) to no questions or anything. My deposit limits where no longer there as I assume it was a new account. I then proceeded to loose £750 of my own money. I did message the casino saying I was pissed off they'd let me gamble with no questions or anything. They said its not there fault more less. I understand I'm partly to blame but I'm trying to quit and had a relapse it shouldnt have been this easy? Where do I stand with this please

Read the casino review

5 Responses

User icon
ThePOGG
January 29, 2020

Hi Kevkevkev90 - welcome back!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 7k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

User icon
Kevkevkev90
January 29, 2020

Hey!

How would I find out the regulator ect?

Thanks

User icon
ThePOGG
January 31, 2020

Hi Kevkevkev90,

The regulator is the UKGC.

Thanks,

ThePOGG

User icon
Kevkevkev90
January 31, 2020

OK one last thing. I'm a bit lost. If I self exclude from a casino operating under Gibraltar gambling commission does this mean that every one that operates under them have to exclude me aswell or is it just sister sites? Thanks

User icon
ThePOGG
February 4, 2020

Hi Kevkevkev90,

The GGC is not a body that we have any relationship with. You would need to ask them regarding their policies. However, GGC policies do not apply to UK citizens as they are superseded by the UKGC.

Thanks,

ThePOGG

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Agreement

Kevkevkev90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino.uk.com
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

January 29, 2020

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