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English in United Kingdom – your source for reliable information about online gambling.

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Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casino of Dreams Review.

Player's Complaint

I'm unsure of where I stand. I closed my account with this casino. Said my gambling wasn't going good. I then tried to reopen somewhere down the line which I managed (all with the same details) to no questions or anything. My deposit limits where no longer there as I assume it was a new account. I then proceeded to loose £750 of my own money. I did message the casino saying I was pissed off they'd let me gamble with no questions or anything. They said its not there fault more less. I understand I'm partly to blame but I'm trying to quit and had a relapse it shouldnt have been this easy? Where do I stand with this please

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5 Responses

Jan 29, 2020

Hi Kevkevkev90 - welcome back!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 7k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


Jan 29, 2020


How would I find out the regulator ect?


Jan 31, 2020

Hi Kevkevkev90,

The regulator is the UKGC.



Jan 31, 2020

OK one last thing. I'm a bit lost. If I self exclude from a casino operating under Gibraltar gambling commission does this mean that every one that operates under them have to exclude me aswell or is it just sister sites? Thanks

Feb 04, 2020

Hi Kevkevkev90,

The GGC is not a body that we have any relationship with. You would need to ask them regarding their policies. However, GGC policies do not apply to UK citizens as they are superseded by the UKGC.



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kevkevkev90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

January 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.