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Casino Universe - Pay out

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Casino Universe Review.

Player's Complaint

Dear Ladies and Gentlemen. I have a problem with pay out of my winnings by Casino Universe. The total amount have to be paid out is €1450.Due to the help of my bank I could to order my payments in amount of €900 back. Regarding the outstanding balance I wrote already 100 of e-mail, unfortunately without any reply.

Many thanks in advance for your advice.

Best regards

Read the casino review

3 Responses

ThePOGG
December 23, 2020

Hi svetlana1981 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Why have the operator refused to pay you? Have you already issued a chargeback on your deposits via your bank?

Thanks,

ThePOGG

Svetlana1981
December 23, 2020

Dear Ladies and Gentlemen, thank you for your support, the case is closed now. Best regards [EDIT]

ThePOGG
December 27, 2020

Hi Svetlana1981,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Svetlana1981 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Universe
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.