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Casino Universe - Pay out


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Casino Universe Review.

Player's Complaint

Dear Ladies and Gentlemen. I have a problem with pay out of my winnings by Casino Universe. The total amount have to be paid out is €1450.Due to the help of my bank I could to order my payments in amount of €900 back. Regarding the outstanding balance I wrote already 100 of e-mail, unfortunately without any reply.

Many thanks in advance for your advice.

Best regards

Read the casino review

3 Responses

User icon
December 23, 2020

Hi svetlana1981 - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Why have the operator refused to pay you? Have you already issued a chargeback on your deposits via your bank?



User icon
December 23, 2020

Dear Ladies and Gentlemen, thank you for your support, the case is closed now. Best regards [EDIT]

User icon
December 27, 2020

Hi Svetlana1981,

Thanks for letting us know - it is appreciated!


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Svetlana1981 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Universe
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 23, 2020

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