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Casino Universe - refuses payout.


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Universe Review.

Player's Complaint

I registered at the casino and deposited €100. But I didn't like any of the games and I would like to have my stake paid back.

The casino refuses to pay out the €100

Please help me get my money.

Best regards.

Read the casino review

3 Responses

User icon
October 22, 2023

Hi Bienenbommel - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

The activity pattern that you describe both raises legitimate concerns about money laundering and likely does not meet the requirements of the terms and conditions that you agreed to at point of registration.

What has the operator said to you when you contacted them about this matter?



User icon
October 29, 2023

Hi Bienenbommel,

I'm following-up on the above?



User icon
November 5, 2023

Hi Bienenbommel,

If we haven't heard from you by Friday the 17th of November we will assume you no longer need our assistance and close this complaint.



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Bienenbommel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Universe
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 16, 2023

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