unclaimed offers
Turn geo location off

Choose a country to view the site from

Currently viewing from:

United States

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Casino Ventura – misleading the players

Ruling

Found for the Player - Casino Ventura appears to have changed their terms, applied the new terms retroactively and tried to hide that they've done this.

Casino Ventura and all operators associated with the Danguad license have now been moved to our Blacklist.

Read our Casino Ventura Review.

Player's Complaint

Casino Ventura refuses to pay my win. I started playing here in the middle of October. On my second deposit here I won 1 500 EUR, it happened on the 23 of November to be precise. I successfully verified my docs, on the 28th of November the casino messaged me that everything was fine and that i could proceed with the payment. Nevertheless, on Thursday November 30th i learnt that my win was confiscated, the chat told me that I have breached the casino terms during wagering. I wrote to the casino for the details and got the response. They wrote I have claimed multiple bonuses without the bonus free deposits in between. I know there was no such a rule when i was playing. The page is saved in the web archive and for sure the casino changed rules retroactively in order not to pay the win. The link by which you can see the version of the terms as they appeared when i was playing - http://archive.is/vyTEX. This is not acceptable, i would like to get my win paid to me…

Read the casino review

4 Responses

ThePOGG
Dec 15, 2017

Hi GreatGatsby - welcome to ThePOGG.com!

Before we go any further I need to tell me the specifics of the bonuses you claimed over your first two deposits?

Thanks,

ThePOGG

GreatGatsby
Dec 19, 2017

Hi!
So, I had two bonuses in this casino - first was 100% bonus up to 100, the second was 50% up tp 150.

Best,

ThePOGG
Feb 21, 2018

Hi GreatGatsby,

We can independently verify that the operator has indeed changed the terms after you won. I will provide supporting evidence for that at a later date.

The operator have been presented with this evidence, 7 weeks ago to be exact, and so far have stalled with statements about internal investigations and even an implication that they believe the evidence we have provided (not you) may have been tampered with. We have given them a deadline of Friday the 2nd of March to pay both you and the other complainant otherwise we will be publishing this evidence and Blacklisting their review.

Thanks,

ThePOGG

ThePOGG
Mar 02, 2018

Hi GreatGatsby,

Unfortunately Casino Ventura have chosen to take no further action on this issue.

Below you'll find links to images taken from ChangeDetection.com that show when the change in terms that has been used to justify non-payment of your win happened:

https://thepogg.com/wp-content/uploads/2016/10/casino-ventura-change-detection-1.jpg

https://thepogg.com/wp-content/uploads/2016/10/casino-ventura-change-detection-2.jpg

Not only does this report demonstrate that the change in question took place AFTER your win, it shows that the 'last updated' field at the bottom of the document was back dated significantly to make it appear as if the terms the casino was relying on were in place for a significant period of time.

Effectively this operator appears to not only have engaged in retroactive enforcement of new terms to justify non-payment but has actively tried to cover this action up to make what they were doing appear legitimate.

Unfortunately there is nothing further we can do to help you with this issue at this stage, but we have Blacklisted Casino Ventura and all properties associated with the Danguad license.

Sorry we could not be of further help!

ThePOGG

Leave a Reply

You must be logged in to post a comment.