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Casino Ventura - stalled withdrawal

Ruling

Found for the Player - Casino Ventura has informed us that they will not cooperate with this service to manage player complaints.

Read our Casino Ventura Review.

Player's Complaint

Casino Venutra is stalling my withdrawal of 3939 euro for 3 weeks. My documents were verified long time ago but since then no payment received. I contact the casino every 2-3 days and always get a promise to be paid soon - but nothing changes. Please, help.

Read the casino review

2 Responses

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ThePOGG
March 10, 2021

Hi gandad99 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
April 4, 2021

Hi gandad99,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Gandad99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Ventura
  • Curacao eGaming
  • Danguad Limited

March 10, 2021

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