Casino Ventura - Winnings Void
Found for the Player - Casino Ventura appears to have changed their terms, applied the new terms retroactively and tried to hide that they've done this.
Casino Ventura and all operators associated with the Danguad license have now been moved to our Blacklist.
Read our Casino Ventura Review.
I am looking for any help with situation that happened to me recently with Casino Ventura.
I made a deposit on November 22nd and claimed a bonus. Played, had a win, completed wagering requirements and claimed withdrawal. After some delay I contacted support to ask if everything is alright. They answered that my win was voided because I had bets that were higher than it is allowed by terms and conditions. I've checked through games history and didn't see not a single bet that was higher than allowed. Contacted support again. They've told me to wait, they will investigate the case. Received a reply within 24 hours. It was said that they took my winnings because I violated term and conditions by claiming two bonus deposits in a row. I was surprised that they changed the reason. Also I don't recall that term and conditions had the rule they are saying when I read terms before claiming a bonus.
I would greatly appreciate any help to clarify this situation!
the casino review
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