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Casino Wilds - My money got confiscated without any reason
Ruling
Found for the Player - While Casino Wilds did respond to our emails, they failed to offer any evidence to support the confiscation of winnings in this case. As such this complaint is found in favour of the player and Casino Wilds' status has been moved to Not Recommended.
Read our CasinoWilds Review.
Player's Complaint
I have played in the Casino Wilds for a long time already and never had any issues. So, i was shocked when a few weeks ago, on the twenty third August, to be precise, I got the email from the casino where they informed me that the winnings from my bonus have been confiscated due to the bonus abuse. Basically, the casino was stating that i have decreased the stake amount by 50% or more after a large win in order to complete wagering requirement while the bonus was active. I looked through the game history and found no sign for the violation they mentioned. So, next day I wrote to the casino that there should be some kind of mistake and there was no stake decrease. Well, I had no response. After this when I finally got in touch with the casino they provided absolutely no proof that could back the confiscation. So, I conclude the casino is just not willing to pay my win...
6 Responses
Ok, sorry, will send you the game history by friday. Sorry for the delay!
Hi!
It has been a while and i am wondering if there is any progress with my case?
Hi derhookahey,
The operator are currently putting together a case file on your issue. We are waiting to receive that.
Thanks,
ThePOGG
Hi derhookahey,
Unfortunately Casino Wilds have become non-responsive and have not answered the questions we have about this issue. At this stage I have no reasonable expectation of this situation changing.
While I wouldn't hold out any great hope of success I would recommend that you submit a complaint to their regulator via this page - https://validator.curacao-egaming.com/validate?domain=www.casinowilds.com&seal_id=05004454-bb5b-4ec3-81f7-ce4d9c1cf1d7
Sorry we could not be of more help,
ThePOGG
Ok, thanks!
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Agreement
derhookahey consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 20, 2017
Hi derhookahey - welcome to ThePOGG.com!
Could you please forward your game history to [email protected]?
Thanks,
ThePOGG