Found for the Casino - The player has not asked for the self-exclusion to carry over to other properties on the license so under MGA regulations it applies to only the property where it was requested.
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I have permanently closed my account on Betsafe, EuroCasino, I'm self-excluded on CasinoEuro, Betsson, LiveRoullete yet I was able to gamble away almost 800€ in 2 days on Casino Winner(From August 7th to August 10th). They hold the same license and even numbers are the same. I have always used the same Email/Phone number so their system should have stopped me from playing. I have even opted in for "gambling problems" self-exclusion tool from their sites (Betsafe, EuroCasino). I've can show proof from CasinoEuro/Betsafe only (live chat) to confirm I'm self-excluded but I was still able to play under the same license. CasinoWinner recently changed name from KroonCasino, but the license is still the same you can check attached images, I was self-excluded on KroonCasino but once they changed name I could log in and gamble everything away(if you click on KroonCasino you can see it redirects to CasinoWinner under their MGA page). I have problems gambling and they took advantage of me, I used all their tools and I did not change Email or name or phone number so there is no chance they couldnt see it. Can you help me get my money back?
If you check the image they even offer me on CasinoEuro to re-open account although my account is permanently closed on Betsafe for gambling problems.
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Casino Winner - BML Group Not Obeying Responsible Gambling.
Posted by zippizod
August 11, 2019
zippizod consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 11, 2019