Casino Winner - Canceled withdrawal
Resolved - Both the submitting complainant and Casino Winner have informed us that this issue has been resolved and the player has received their funds.
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2 days ago I deposited €50 without bonus. It went very well and after a few hours I got €600. Suddenly I got free spins from casino winner because I wagered €500. I accepted the free spins and played them but it wasn’t a lot. The spins were €0,20 each. The day after I played a little bit more and finished with total €1000. I was so happy because I lt was a long time ago since I won that amount, so I withdrawed the amount of €1000. My verification was approved months ago so nothing could go wrong I thought...
The next day I looked on my acount and saw that my withdrawal was canceled and my amount of €1000 was reduced to €50 the amount I deposit, the rest was gone.
I contacted live support and after investigating my account he told me I didnt kept me at the terms considering section 12. I didnt understand because I didnt even deposit with a bonus, I just got them from casinowinner suddenly...
Now they won’t pay me out and he says: However you have used the same device to play and that is agains out terms...
I allways play on my own laptop and mobile and have no duplicate acounts or something. I play often at my best friends place, he also have an acount on casinowinner but the wasnt playing the same time of accepted a bonus..
I don’t know what to do now, if I knew this before I would never played that free spins. The winnings of those free spins have no connection of my winnings bacause I allready had a lot of money before I played the free spins.
Obviously is was never my intention to break any of the terms and conditions.
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