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Casino-X - $936 seized, no explanations given

Ruling

Resolved - Casino-X have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino-X Review.

Player's Complaint

$936 has been seized. The only explanation I got was that I abuse there bonus policy. On my request where exactly I abuse it, I got nothing but "we do not have to explain it to you".

I've been playing at that casino for a couple of months. I made a number of deposits there. I had bonuses in my cashier section on 1st, 2,nd, 3rd, 4th and 5th deposits. But I never activate theme, because I'm not interested in bonuses. All I was interested is their tournaments. The prices for the tournaments are paid in bonus money. This is the only option. If I won some tournaments and get bonuses as a reward I abused their bonus policy? Why they do not put sign then: "You are allowed to play tournament, but you are not allowed to win". The tournament structure is like that. You play on slots on your own money and collect points for your play. After tournament finished every player is rewarded according to points one collected. That is all information I have today.

Read the casino review

4 Responses

ThePOGG
December 26, 2020

Hi klim57 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
February 7, 2021

Hi klim57,

Our understanding is that your balance has been reinstated. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
February 14, 2021

Hi klim57,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
February 20, 2021

Hi klim57,

If we haven't heard from you by Friday the 5th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

klim57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino-X
  • Darklace Ltd. Pomadorro N.V.

December 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.