Casino-X - money confescation
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Hello, my name is [EDIT] and I have an account with Casino X. I opened an account with them a few days ago, deposited 200€ and received the 300€ bonus, I then placed 10 bets and won some money. After that they contacted me about a breach of their terms. I did not know but I opened an account with them 3 or 4 years ago, I totally forgot about that in that time as I play in a lot of casinos and betting sites, I did not open another account to get their deposit bonus or anything, I just simply forgot in 4 years that I already had an account with them. I explained the situation, verified my account with them but now they confescated all of my money, the 200€ I deposited, the 300€ bonus and the 130€ profit I made.They do not want to return any of my money, not even my deposits as they say I betted with bonus funds and all bonus was confiscated. I placed bets with my own money, I understand that they can remove my bonus, the 300€ they gave me, but I deserve to receive my deposit back and the winnings I made with my own money, as if I had an account with them 3 or 4 years ago, never used that account in that time, and opened a new account as I had no idea I opened one 4 years ago it is simply not fair that they do not return my deposit. thank you for your help
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Hi tinkobili - welcome to ThePOGG.com!
You are responsible for keeping track of your own accounts. If you have opened a second account you have breached terms and this account is void. We can speak to the operator about your deposit, but we will not pursue winnings from this account.