In this case Casino 770 declined to provide any level of supporting evidence to justify their seizure of the player's funds. This case has been marked 'Unresolved' and the parties disagree on the fundamental issue of the case and we don't have enough evidence to support either party.
Casino 770's failure to support their claims is very disappointing. Recent claims that they are willing to discuss player complaints are completely undermined when all they're prepared to do is reiterate the fundamental claims that have already been provided to the player. Without the supporting evidence on which the decision to confiscate player funds was based, verification becomes an impossibility and discussion becomes nothing short of a waste of so many pixels. This will be reflected in the pending review of Casino 770 and Riva casino.
I have been playing happily at Casino770 for a few months partly because they use multiple software operators so there are a lot of good games there but also because there was lots of promos that I like. However, it seems these promos have a sting in the tail for me. I made a small deposit and playing roulette and slots built a nice bank roll and eventually cashed out a sum in the double figures. But it seems they don't want to pay me because they claim I used a Martingale betting system and/or some kind of product endowed with artificial intelligence in conjunction with their software.
I think they are good guys at Casino770 and this is just some kind of error on their part. If they take another look at my gameplay and compare it to a Martingale system they will see it is very different. But how do I prove I didn't use this artificial intelligence? Or maybe I read it wrong and they are just saying I did Martingale?
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ruth berry consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 24, 2013