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CasinoCasino – refusing to verify me


Resolved - This player has become non-responsive to our requests for updates. We assume that they have received their funds from CasinoCasino.

Read our CasinoCasino Review.

Player's Complaint

I gave my citizen card which is a national id and also gave my health card. The people who are operating the site are purposely stalling or delaying initially they said they accept health card insurance as well which i gave in as a id.

I don't know what going on with this site i simply came on the site because of the rating but i learned a huge lesson. Also keep in mind i am withdrawing and depositing with the same payment method e-transfer so the verification process should go smooth.

Read the casino review

5 Responses

Oct 16, 2019

Hi 6ixlife - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



Oct 16, 2019

The site has finally verified me after exhausting everything i will simply now wait on the withdrawing process which should take 24 hours as they pro-claim i will keep you posted on withdrawl process.

Oct 17, 2019

Hi 6ixlife,

Thanks for letting us know. Please do update us when you receive payment.


Oct 25, 2019

Hi 6ixlife,

Have you received your funds?



Nov 01, 2019

Hi 6ixlife,

If we haven't heard from you by Friday the 8th of November I'll assume you've received your funds and close this complaint.



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6ixlife consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 16, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.