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CasinoChan - verification issue

Ruling

Resolved - Casino Chan have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Chan Review.

Player's Complaint

I have been playing here for a year. They are requesting more KYC docs that dont even exist. I have deposited through Etransfer which is an email money transfer. And they wanted bank statements. I sent it. They want Etransfer docs which dont even exist. I have sent everything and they keep sending my withdrawl back.

Read the casino review

5 Responses

ThePOGG
January 3, 2020

Hi speedysa - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
January 10, 2020

Hi speedysa,

I've spoken to Casino Chan about this issue. They inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
January 17, 2020

Hi speedysa,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 24, 2020

Hi speedysa,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
January 31, 2020

Hi speedysa,

If we haven't heard from you by Friday the 7th of February I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Speedysa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChan
  • Direx N.V.

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.