Casinoin - They won't let me pay out
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I deposited 1000 euros at casinoin.io on Oct 23. I had won 8400 with no bonus. Documents have been approved but I still can't cash out so far. A different excuse every time! First problem with neteller, i had to wait and then they ask if I can transfer money with credit card, but I don't have one. Eventually done with skrill because with that I could pay out they said. But now I have to wait again. I am told every day we have forwarded your request to the payment team but I do not hear anything back. I continued playing and i am now at 22000! For me that is a lot of money, but I am very afraid that I will be kept on a leash. It says on the site that they transfer money within an hour. None of this is true.
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Hi jara7 - welcome to ThePOGG.com!
Apologies for the delay. Is this still an issue?
Thanks,
ThePOGG