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Casinoin - They won't let me pay out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casinoin Review.

Player's Complaint

I deposited 1000 euros at casinoin.io on Oct 23. I had won 8400 with no bonus. Documents have been approved but I still can't cash out so far. A different excuse every time! First problem with neteller, i had to wait and then they ask if I can transfer money with credit card, but I don't have one. Eventually done with skrill because with that I could pay out they said. But now I have to wait again. I am told every day we have forwarded your request to the payment team but I do not hear anything back. I continued playing and i am now at 22000! For me that is a lot of money, but I am very afraid that I will be kept on a leash. It says on the site that they transfer money within an hour. None of this is true.

Read the casino review

7 Responses

User icon
ThePOGG
November 8, 2020

Hi jara7 - welcome to ThePOGG.com!

Apologies for the delay. Is this still an issue?

Thanks,

ThePOGG

User icon
ThePOGG
November 16, 2020

Hi jara7,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 25, 2020

Hi jara7,

If we haven't heard from you by Friday the 4th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
Jara7
November 25, 2020

Yes this is still an issue

User icon
ThePOGG
November 29, 2020

Hi jara7,

And what is the current situation?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2020

Hi jara7,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi jara7,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Jara7 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casinoin
  • Curacao eGaming
  • Reinvent Ltd

November 8, 2020

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