CasinoIn - Winnings of 14,925 euros confiscated
Found for the Casino - This player has opened multiple accounts with this operator in breach of terms and conditions. As such there is nothing we can do to assist them.
Read our Casinoin Review.
I was playing on casinoin.io and on saturday I had some winnings of 14,925 euros after a streak of losses. When I requested for a withdrawal from the casino,I was informed to verify myself for the withdrawal process. I have sent the documentation for verification. After verification I was told that according to their terms and conditions,I am having multiple accounts and all the accounts are blocked and my winnings of 14,925 euros will be forfeited. I remember registering and using only single account all these time.. I have been depositing and playing the games with same account. As per casinos claim, if at all there was an another account it might be a friend who visited me for a couple of days and registered it using my details and my wifi under the same roof.. When I started using the mentioned website,I am using the same acclount mentioned for all deposits and games.. now when I made a withdrawal process,casino claims I have multiple accounts. But I used only one account. This casino also doesnt have a KYC process during registration to verify duplicate account creations. Now I am punished and my wiinings of almost 15k euros are confiscated for no mistake of mine. When trying to ask support to help me to talk to security team,they blcoked me and I wrote emails to security team but no response.. I humbly request you to help me on this to solve the issue and get my wiinings from the casino that doesnt do a KYC upfront and later say there are multiple accounts during withdrwal.
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