CasinoLand - £3,974.00 of funds have not been returned to myself

Ruling

Resolved - Casino Land informs us that this player has now been paid. The player has been non-responsive to our request for an update so we assume they are happy.

Read our CasinoLand Review.

Player's Complaint

I requested withdrawals totally the sum £3,057.00 of my funds and had a balanace of £917.00 which the casino themselves have even confirmed and I have email and screenshot prove of such. Since then they have closed with account without reason, yet forced me to verfiy the account with an excessive amount of documents including myself holding my passport, which they have very slowly processed and confirmed my account was fully verified over 12 days ago, yet since will not return my money and were saying they could not talk to me about it as my account was being reviewed and that is all they could tell me, since then they have ignored all of my emails and online chat attempts as they are the only source of contacting them.

I also expect compensation as this is a disgrace, and extremely unprofessional, as they are rude, and now [EDIT], and have taken an excessive amount and range of personal documentation [EDIT]. Therefore they have had my funds totally £3,974.00 since 14th January 2019 and are [EDIT] not returning it, as I [EDIT] due to their conduct and ignoring of any attempts to contact them through the limited means they offer and regular excuses and confusion that they had been showing in the early stages when I could at least get some form of contact from them.

Read the casino review

4 Responses