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CasinoLand - Gamstop registered user allowed to register, deposit and play

Ruling

Resolved - This player has become non-responsive to our requests for additional information so we assume they have resolved this issue without our intervention.

Read our Casinoland Review.

Player's Complaint

I am a registered Gamstop user and accept the fact that i have problem gambling.. hence why i registered on the scheme.

After 105 days of going strong without a spin unfortunately i gave into the temptation a few nights ago and went online to try my luck.

To my suprise i was able to register an account and make a deposit with my own bank card registered at my own address. Also to note this is the same address where i registered for Gamstop.

After making the deposit within a few hours the casino sent me an email asking for several verification documents and immediately closing my account. By this time however the damage was done and the funds where played with.

My issue here is why the casino let me access there platform and allow me tomake a deposit, i believe that they should have taken measures to prevent this from happening.

I have got in touch with them and yet to wait for a decision on the refund of my deposits.

Further more i have lost faith in both the gambling providers and Gamstop itself as its not serving the purpose it was created for.

I have taken the drastic measure of calling the bank and requesting them to block all gambling transactions for the foreseable future, ive just found out that this is possible if i knew before would have done so a long time ago.

Your help and assistance will be much appreciated..

Read the casino review

4 Responses

User icon
ThePOGG
October 1, 2019

Hi lonewolf - welcome to ThePOGG.com!

Before we go any further - did the details you used to register with CasinoLand match those you registered with Gamstop?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2019

Hi lonewolf,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 17, 2019

Hi lonewolf,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
October 25, 2019

Hi lonewolf,

If we have not heard from you by Friday the 1st of November I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

LoneWolf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasinoLand
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • One Click Ltd

October 1, 2019

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