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CasinoLand - Holding money

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our CasinoLand Review.

Player's Complaint

I deposited £1050 on 19/09. I won on live blackjack and withdrew £3850.

On 21/09 I had to provide personal identification as expected, this took a week to be accepted only to then be told I need to have a financial check too.

I signed a form and sent pay slips and bank statements. These were reviewed then I was asked for other bank statements.

All in all I find two weeks to be ridiculous. I was told I hit a deposit threshold so they had to do financial check but couldn’t these be requested when personal documents were.

I completely understand why they have to do the checks but I have never had to wait so long I find it ridiculous.

Read the casino review

4 Responses

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ThePOGG
October 1, 2020

Hi blackjack10102 - welcome to ThePOGG.com!

You will need to conclude the verification process before there is anything we can do to assist you. Once you have done so let us know and I'll follow-up with the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
November 1, 2020

Hi blackjack10102,

Have you completed the verification process?

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2020

Hi blackjack10102,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 16, 2020

Hi blackjack10102,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

blackjack10102 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasinoLand
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

October 1, 2020

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