Casinoland - verification and withdrawal disgrace

Ruling

Resolved - CasinoLand inform us that this issue has been resolved. The player is non-responsive to our requests for an update so we assume they've received their funds.

Read our CasinoLand Review.

Player's Complaint

Won £280, after losing £100 on various deposits over a 2 week period, not once was i asked to verify my I.D., until that is i won, then i submitted documents driving licence, proofs of address, these were submitted excessively, due to being blurred or wrong type or format, delaying tactics in my opinion, then they now say i need a telephone validation but have refused to give a day or time, they have blocked my account and after winning the funds 7 days ago, and providing valid UK documents with a photo and address and date of birth on they still refuse to pay me my winnings, i consider this behaviour despicable and un-ethical.

Read the casino review

5 Responses

ThePOGG

August 11, 2019

Hi byron8404 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

August 20, 2019

Hi byron8404,

CasinoLand inform us that this issue has been resolved and you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG

August 30, 2019

Hi byron8404,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

September 6, 2019

Hi byron8404,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG

September 13, 2019

Hi byron8404,

If we have not heard from you by Friday the 20th of September I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG