Casinoluck - closing account while playing
Ruling
Resolved - After some issues with verification, the player has complied and their account is open and funds available to withdraw.
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Player's Complaint
Hi, on Monday night I signed up to casinoluck.com and received a welcome bonus. I was playing for a couple hours maybe, then my game crashed, and it signed me out. I tried logging back in but it said account blocked. I then went on live chat who just told me to wait for security team to contact me. I asked for a contact number and was just ignored. This is very frustrating because I was up in money, and I don't think if I was losing it would of happened... Anyway I emailed and emailed an received a reply yesterday saying the fraud team are looking into it, I haven't broke any rules or terms and conditions so can't understand why this would happen. It's now been 3 days and no reply or explanation from the security team... have you heard of this happening from casinoluck?
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Hi lozfitz14 - welcome to ThePOGG.com!
While this isn't common, closures of this nature can happen at any online casino are highly unlikely to be related to wins or losses.
The most likely reasons for this issue is either:
a) a duplicate account
b) self-exclusion at another EveryMatrix brand
c) an issue with the deposit you made
Before we can do anything to help you I need you to provide the username and email address you use at CasinoLuck.
Thanks,
ThePOGG