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CasinoMGA - Casino Not Paying Winnings

Ruling

Found for the Player - Despite our repeated efforts to contact CasinoMGA to discuss this issue we have received no response whatsoever from the operator.

Read our CasinoMGA Review.

Player's Complaint

Hi there, I have deposited funds to play at the casino,

I won & requested a withdrawal of £500.48, the casino doesn’t seem to be processing this now,

Please can you help, I will attach screenshots of everything,

Thanks for your help

Read the casino review

4 Responses

User icon
thepogg
May 30, 2021

Hi bradford905 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. CasinoMGA do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
bradford905
May 30, 2021

No problem, I appreciate your assistance -

Thanks

User icon
bradford905
May 30, 2021

I can provide screenshots of the withdrawal etc, if required,

Hi [EDIT],

Congratulations! We have received your withdrawal request.

Method: Bank transfer

Transaction ID: [EDIT]

Amount: 500.48 GBP

Description: Bank transfer

*Please note that a bank wire process can take up 7 to 21 business days.

Feel free to contact us at any time at [email protected]

Best regards,

casinomga Payment & Risk Team

User icon
thepogg
June 27, 2021

Hi bradford905,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

bradford905 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasinoMGA

May 30, 2021

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