Casinonic – self-exclusion
Resolved - Both the submitting complainant and Casinonic have informed us that this issue has been resolved and the player has received their funds.
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I deposited a lot of money within a couple of weeks. I spoke to live chat regarding my gambling problem.
I set a deposit limit, then had asked live chat to remove deposit limit. Deposit limit was removed instantly, not 24 hours as it should of been.
I then deposited a lot more money.
Spoke to live chat with regrets to what I had done, asked for my account to be closed permanently and for me not to be able to re-open it.
I self-excluded through live chat.
A couple of weeks later they had allowed me to re-open my account and then I deposited many thousands more.
My account has now been blocked. I believe I should be entitled to a refund of all deposits to them since they allowed me to reopen my account after I said I had gambling problems.
I have sent requests to their email asking for all chat transcripts, deposits, and my self-exlusion dates.
They have not responded to any of my emails but happy to keep my money.
I believe in total I had probably deposited $8000.
Which would be 2 months pay for me...
I am not asking for all my deposits back. Just the ones after I had requested to self-exclude.
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