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Casinovo - dont pay winnings

Ruling

Resolved - Casinovo informs us that this player has been paid in full. The player is non-responsive to requests for an update so we assume they've been paid.

Read our Casinovo Casino Review.

Player's Complaint

21.1.18.

I did 1.deposit 80 euro, and got bonus 80 euro. before this I asked chat agent :did this bonus have max cashout or not, he answered that no. Ok I won 1800 euro, but casino forfeited 1000 euro, in their bonus conditions were mentioned, that I can withdraw only x10 my deposit. Ok. I put to withdrawal 800 euro. But they dont want to pay me at all. my account is verified. support lie to me every day that they payed me today. But it lasts 45 days.

I leave complaint in others site, they dont respond.

They financial department dont respond a month

I am waiting for my money 45 days

Read the casino review

3 Responses

User icon
ThePOGG
March 5, 2018

Hi sergunja - welcome to ThePOGG.com!

Before we go any further I need to make you aware that Casinovo is Blacklisted with this service. It is unlikely that they will respond to our enquiries. Nevertheless I will try to contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
March 23, 2018

Hi sergunja,

I've spoken to the operator and they've informed us that you've been paid in full. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
March 30, 2018

Hi sergunja,

If we have not heard from you by Friday the 6th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

sergunja consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 5, 2018

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.