Casinovo - The casino denies to pay me

Hi Durango - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Durango,

I've spoken to Casinovo regarding this issue and my understanding is that while they have restricted players from Germany, they do intend to pay your balance. They are currently experiencing some difficulties in making payments to German players and are looking into alternative strategies. I will revert to you as I have more information.

Thanks,

ThePOGG

Ok, I am looking forward to the information from you.

Hi Durango,

Casinovo have informed us that you should have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi Durango,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Durango,

If we've not heard from you by Friday the 24th of August I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

Hi Durango,

At your request we're re-opening this complaint. Please note that if you fail to respond to our requests for updates in future the complaint will remain closed and will not be re-opened. The complaint process requires your active cooperation.

Thanks,

ThePOGG

Hi!

Thank you, I really appreciate this. The casino did not pay me and I cannot reach the website since august. It is just not working...

Hi Durango,

Can you confirm whether you've received your payment?

Thanks,

ThePOGG

Hi Durango,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi!

Did not get the payment yet!

Best,

Durango

Hi Durango,

Unfortunately we've reached an impasse. Casinovo are changing their platform provider. They are claiming that the issue resides with their previous platform provider (we would speculate this was iGamingPlatform.com) who they claim are owed them money and who should have dealt with all player payments. They are suggesting that they intend to take legal action against their previous platform provider and that they are powerless to do anything about your payment.

As far as we are concerned you played with Casinovo. It is Casinovo who were entrusted with your funds. It is Casinovo that need to meet these commitments. Playing pass the parcel with the responsibility for that debt is not an acceptable response. Unfortunately there is no avenue for us to pursue this issue left. The platform provider are one that we have Blacklisted and the operator are offline. The platform holder do not hold any license that is going to be useful (Curacao eGaming, who to our knowledge have been totally unhelpful when player complaints have been sent to them). In short there's nothing left that we can do.

Sorry we could not be of more help!

ThePOGG