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CasinoX - It will not be withdrawn
Ruling
Found for the Casino - Where a player has played their balance away before they submit a complaint there is nothing we can do to help them.
Read out Casino X Review.
Player's Complaint
Hello, I am a person named [EDIT].
I often play Casino X.
I applied for payment of 40,000 yen from the casino yesterday night to the Eco Pazz.
Withdrawal is usually reflected in less than an hour, but yesterday was not reflected even when it passed. I got an answer "I will reflect it within 24 hours" when I contact support, but it will not be reflected even after 24 hours.
When I contacted the eco-petition, "The deal number of the casino is meaningless and can not be confirmed" was the answer.
The support of Casino X does not answer when it only reflects "to investigate the cause" when it reflects. Online casinos in Japan are not very popular, so the country does not move, but is it also the online casino in your country?
In Japan, we will not take such measures if we think customer first.
When will my money be transferred
I do not think that you can hear the voice of Japanese citizens, but please do not forget that someone is in trouble with the casino you manage.
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Agreement
barbaro76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 9, 2018
Hi barbaro76,
Apologies for the delayed response.
I've spoken to the operator about your issue. Apparently, there was an issue with an ecoPay payment. The casino sent it, you did not receive it. There was some confusion at this point and the money went back into your account rather than being paid out again. At this point you then played further with the funds and lost them. If this is accurate I'm afraid there's nothing we could do to help you. We cannot recover funds you have chosen to play with and lost.
Further to this the casino informs us that you've played with them extensively since this issue and have received far more than the contested balance in payouts since this point.
Thanks,
ThePOGG